Cotton Babies provides a warranty on workmanship and materials in a properly cared for Cotton Babies manufactured cloth diaper for one year from the date of original purchase of new product from authorized retailers. The Cotton Babies Warranty covers all components of our products including snaps, lining, hook & loop closures, elastic and waterproofing. The warranty is extended to the original purchaser of the products only. Proof of diaper purchase from an authorized retailer is required. To make a warranty claim, product must be sent at customer’s expense along with proof of purchase to their distributor for examination of workmanship and materials. After reviewing returned product, distributor may repair, replace, or provide simple instructions for resolving the problem with the product. To start a warranty claim, follow the instructions here.
The Cotton Babies Warranty only extends to Cotton Babies manufactured cloth diapers that were purchased new from an authorized retailer. Unless caused by manufacturing or component defect, it does not cover normal wear and tear. It does not cover issues related to washing machine or dryer defect, improper product care, or improper usage. Some examples of things not covered by this warranty include melting, leaking, staining, diaper odor, or diaper rash. If your child has a diaper rash, seek medical advice.
WARRANTY IS VOID WHEN:
The washing instructions have not been followed.
The diaper has been altered.
Any of the following has been used in conjunction with the use/care of the product:
- Water temperatures exceeding 140°F/60°C
- Fabric softeners
- Any product or chemical not designed for use in laundering clothing
- Diaper rash cream
- Product was purchased through an unauthorized retailer. Verify your retailer by reviewing the list of authorized retailers at bumGenius.com prior to purchase
The use of bumGenius detergent is recommended, but not required for warranty coverage.
Product Origin: Made in China (stay-dry and disposable inserts) and (organic cotton inserts)
About Cotton Babies
Cotton Babies began with $100 worth of product in a tiny green milkcrate stored on a shelf in our kitchen. It grew from there to a bookshelf, then a closet, then a bedroom, then a basement and finally, the business exploded into commercial space.
Today, Cotton Babies is a privately held market leader in the juvenile product industry and a diverse retailer, offering everything a family needs to take care of their baby. Our primary focus is cloth diapers, but we also offer a wealth of other products designed to make parenting easy!
Where are we?
Cotton Babies is located in St. Louis, Missouri. Our online and administrative operations run out of a large campus located in Fenton, Missouri, a community that lies on the southern border of St. Louis County. Additionally, we have a retail store serving the St. Louis area located in Town & Country, Missouri, and a manufacturing facility located in Denver, Colorado.
Our owner, Jennifer Labit, cares deeply about growth of the cloth diapering industry. She was the founding chair of the Real Diaper Industry Association, a 501(c)6 trade association created for cloth diaper retailers, manufacturers, diaper services, media and other parties with an interest in the cloth diaper industry. Under the leadership of a diverse board, the RDIA is healthy and growing rapidly as they labor to expand consumer awareness of cloth diapers and support industry needs in an exploding cloth diaper market.
Today, Jenn is focused on raising the standard of excellence in the baby industry through creative designs and unique marketing approaches. Her goals are continued growth of the cloth diaper category in an effort to reduce waste and raise the standard of living in areas her company has influence. Cotton Babies reaches out to local families through targeted outreaches designed to get cloth diapers in the hands of the less fortunate. Cotton Babies also provides cloth diapers to thousands of missionaries through the Diaper Grant program.
In an industry filled with abundant diversity, Cotton Babies endeavors to build bridges with people, not walls over differences. We operate our retail stores under the premise that "every mom leaves our store feeling like a good mom". When designing new products, our goal is always to support parents at every point on the spectrum and offer a variety of customizable options to fit their unique needs.
Cotton Babies wants to see cloth diapers in every home across America. Our owners created the bumGenius brand, the Flip Hybrid Diapering System, and Econobum. Each brand is designed to reach out to a different unique market segment. Today, Cotton Babies' brands are sold through thousands of independent juvenile stores worldwide and major retailers.
Cotton Babies wants to make it easy for more families to use cloth diapers. With bumGenius, Flip and Econobum, we've increased accessibility to cloth diapers by recognizing families at different places in life. We believe that every parent and baby is unique. These distinctions demand a variety of options.