Customer Service





Try Cloth Diapers for $10

Try cloth diapers for 21 days for $10!  A great assortment of all new diapers shipped to your front door!
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Reviews

"You are such a wonderful company.  I was a newbie to cloth 6 months ago and every time I have needed help, you have been there.  Even now... I can call and you patiently help me with whatever I ask.  You take time for the customer and so many companies don't do that any more.  You are definitely a company that I have recommended and will continue to recommend to others for all their baby needs.  Thanks so much Jillian's Drawers."

-Katie

Store Policies

New Rewards Program!

Make us your first choice for cloth diapers, baby carriers, breastfeeding supplies, and natural toys, and you’ll earn up to 10% back! We want to thank you for supporting our mom-owned and operated store!

Every $1 spent earns 1 point!

                                Spend                   Earn                              % Back

                                $150                         $5                             3.3%

                                $300                         $15                           5%

                                $500                         $30                           6%                         

                                $700                         $50                           7%

                                $1000                       $80                           8%

                                $1500                       $150                         10%!!!

How do I enroll?

It's easy! Just create an account first and be sure you're logged into your account when making any purchases.

How do I redeem my points?

It's easy! Send us an email when you would like to redeem your points! Then a coupon code will be e-mailed to you! You'll need to e-mail us from the e-mail address you have on file with us. (If the program is a hit, we'll make the process automatic for the future.) When we get your e-mail, we'll pull up all orders under the e-mail address since 9/1/2013, and we'll generate a coupon code for you to use.

Details

Rewards have no expiration! They are not transferable. If any items are returned, the reward points will be reduced by that amount. This program is currently for online orders only (we’re working on a separate program for our store). Gift certificate purchases,  diaper service, diaper rental fees, and other service fees don’t count towards points. We reserve the right to change this program at any time.

When did this program start?

Any orders placed after September 1, 2013 qualify for this program!

Earn free cloth diapers, baby carriers, toys, and more with our rewards program!


Our Goal

Our goal is to make your shopping experience fun and easy! We are committed to giving you knowledgeable help, excellent customer service, and fast shipping! We have chosen our products carefully and only offer the best of the best!

Price Guarantee

We aim to please! If you find a lower regular price for an identical item in-stock item on the web for an item we have in stock, please let us know.  We'll beat or match that price.  Please contact us here before placing your order (choose "Order Question" as the Nature of Inquiry).

Be sure to include:
  • the direct link to the product you would like us to price match
  • the quantity of sizes/colors you would like to order
Upon approval, we will generate a coupon for you to use with your order.

Payment Methods

We accept Mastercard, VISA, Discover, and American Express, and PayPal.  We can accept Money Orders for phone orders.

Taxes

All orders within New York are subject to 8% sales tax.

Returns

If you are not satisfied with your order for any reason, you may return it to us as follows:
  • You must include a Return Form with your return.
  • You may return new items within 60 days of purchase for a refund or store credit (less shipping).
  • If you purchased items from us that were not new, but Gently Used, they may be returned within 7 days of purchase for a refund or store credit (less shipping).
  • All returns must be in resalable condition: unused, unwashed, original condition with all tags and packaging intact. We cannot accept items that have pet hair or odor, smoke, dirt, lipstick, perfume, etc.
  • Please include a copy of your receipt and any original packaging.
  • We always recommend that you wash and try one diaper first before washing them all.
  • We reserve the right to accept or refuse returns after 60 days. Any returns accepted after 60 days will be issued in the form of a store credit and may be charged a 10% restocking fee.
  • Returns are processed within 5 business days of receipt. Please allow 14 days from the date your return is postmarked for your return to be processed.
  • If any item that was purchased new is returned to us after being washed, worn, used, or with tags removed, we will return the item to you at your expense.

If you receive the wrong item due to an error on our part, we promise to correct it as quickly as possible at our expense!

Exchanges

There are two ways to exchange an item:
  • Place a new order. Return the other item and request a refund in the original form of payment. (This is the quickest way to receive the new item.)
  • Return the item you want to exchange. When we receive the item, we will issue a store credit. You will receive a coupon via e-mail to use at checkout so you can place an order for the new item.

Please do not request an exchange when mailing a returned an item to us. Our inventory changes so frequently, that the requested exchange item may no longer be available.

Manufacturer Defects

Manufacturer defects are mistakes made by the manufacturer that make the product unusable. Examples of manufacturer defects are unsecure snaps, snaps that have fallen off, unravelled serging or stitching, peeling lamination, etc.  Please use our contact form here if you have a defective product.

Manufacturer Link to report Manufacturer's Defect
Adiri http://www.adiri.com/products_html/natural_nurser_faq.asp
bumGenius http://www.cottonbabies.com/returns.php
Cotton Babies http://www.cottonbabies.com/returns.php
Fuzzi Bunz http://www.fuzzibunz.com/search_db/return.php
Happy Heiny's http://happyheinys.com/contact.php
Kissaluvs http://www.kissaluvs.com/contact.html
Mini Shower http://www.minishower.com/contact.html
Swaddlebees http://swaddlebees.com/information/contact?PHPSESSID=
35ae899701c670cd38ec8b639a35ee0d

Coupons and Discounts

If you would like to receive special coupons and discounts from Jillian's Drawers, feel free to join our mailing list.  Because our prices, inventory, specials, and coupons can vary day to day, we do not offer price adjustments after your order has shipped.  We cannot apply coupons after your order has shipped.  If you notice the price of an item has changed or a new coupon has been offered after your order has been placed, and your order has not yet shipped, please contact us and we will gladly offer the lower price.

Insurance

Once a package is shipped, we are not responsible for its delivery. Therefore we strongly recommend purchasing insurance for your items. Insurance can be selected from the drop down menu of shipping options at checkout. Insurance is included free of charge for all international orders.

Items not In-stock

Sometimes we do make a mistake and an item is not in-stock. If an item you order is not in-stock, we will promptly e-mail you and call you to inform you of its expected ship date.  You will have the option of changing your order at that time.
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